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ERC — Emergency Response Center

One defined contact point for well control support and emergency response.

ERC is a coordinated service provided by CUDD Well Control and NAFTA Well Services. It gives customers one defined contact point for preventive well control support and emergency response.

Start here

What support do you need?

Membership gives you

Access to every part of the ERC service.

01
24/7 ERC hotline
A single phone number, always answered by well control specialists.
02
Well control expertise and assessment
Technical evaluation of the event and the response required.
03
Prepared activation process
Defined steps, roles and decisions — no improvisation.
04
Personnel and equipment
Response personnel, equipment and technical support available under the agreement.
05
Agreed elective services
Training, engineering, inspections and other services selected for your operations.
06
Contracted rates, agreed in advance
Commercial terms defined before an emergency, not during it.
Roles

Who does what.

Your role

Customer

Reports the event, manages the site and provides access, information and local operational support.

CUDD Well Control logo

CUDD Well Control

Assesses the situation, prepares the response strategy and leads the technical well control response.

NAFTA Well Services logo

NAFTA Well Services

Provides the requested personnel, equipment, firefighting and technical support.

Commercial principle

How the agreement works.

ERC Membership

Provides ERC access, readiness and the agreed operational and commercial framework.

Elective and Additional Services

Delivered according to the agreed annual scope or a separate quotation, depending on the ERC agreement.

Emergency Response

Mobilized personnel, equipment, transport and response activities are charged according to the ERC agreement and applicable rates.

Specific services, response resources and commercial conditions are governed by the applicable ERC agreement.

FAQ

Common questions.

Downloads

PDF documents you can share with colleagues or keep for reference.